Medical Administration Officer | Wilson Sports & Pain

Location: Sunshine Coast, QLD

Work Type: Part Time (2–3 days per week)

Positions Available: 2

Salary: $32 – $35 per hour (plus superannuation), commensurate with experience

About the Role

Wilson Sports & Pain is an upcoming specialist clinic dedicated to providing high-quality, patient-centered care. As we prepare for our launch in April 2026, we are seeking two professional and motivated Medical Administration Officers to join our foundational team.

This is a rare opportunity to help shape the culture and operations of a new specialist practice from the ground up. You will work closely with our Clinical Lead and medical team to ensure a seamless experience for our patients.

Key Responsibilities

• Patient Coordination: Managing a high volume of phone inquiries and emails with empathy and professionalism.

• Booking & Scheduling: Coordinating complex specialist appointments and follow-ups.

• Referral Management: Processing incoming referrals and ensuring all clinical documentation is ready for review.

• Financial Admin: Managing patient billing, receipting, and navigating Medicare/Private Health claims.

• General Practice Support: Ensuring the smooth daily operation of the clinic, including scanning, filing, and assisting the clinical team as required.

Skills & Experience

• Medical Admin Experience: Previous experience in a specialist or general practice environment is highly regarded.

• Minimum Experience: A minimum of 6 months medical administration experience in any medical setting is required.

• Software Proficiency: Familiarity with clinical software (experience with Xestro or Heidi is a significant advantage, though training will be provided).

• Computer Skills: Basic computer skills are sufficient, with training provided on clinical software systems.

• Communication: Exceptional verbal and written communication skills with a focus on patient care.

• Reliability: A proactive "can-do" attitude with the ability to work independently in a fast-paced environment.

• Compliance: Must have valid Australian working rights.

Why Join Us?

• Competitive Pay: Above-award rates ($32–$35/hr) reflecting your value and experience.

• Work-Life Balance: Consistent part-time hours (2–3 days per week) in a supportive team environment.

• Beautiful Location: Based on the vibrant Sunshine Coast.

• Growth: Be part of a growing specialist clinic with a focus on professional development.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience in medical administration.

Wilson Sports & Pain is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.